Frequently asked questions

Q:訂單流程、退換貨、物流等問題 ( Order, payment, return and shipping questions )


A:With regard to your order, return and shipping requests and problems, please refer to below links. If these do not help you to solve your questions, please feel free to contact us for any information.

Q:包裝內箱:商品本身包裝說明 ( Product package requests, inner box )

A:產品多為環保包裝設計,提倡簡約環保風,不過度包裝產品,若另需禮物紙、包裝紙或特殊需求等包裝,請主動與連絡我們。 A:Most of products are eco-friendly package designs. We advocate simple packages instead of over packages. If you have special needs or would like to have gift wrapped, please let us know in advance.

Q:包裝外箱:外箱防撞包材與防撞填充物說明 ( Product package information, outer box and packing materials )

A:落實環保從身邊開始,愛地球減少傷害與環保再利用,外箱的防撞包材、防撞填充物,多為品質良好、乾淨完整,且可重複利用的二次包材。 A:Most of packaging can be recycled and reused. To reduce packing waste, we have reusable packing materials, which are clean, durable and in good quality.

Q:陶瓷商品的顏色與痕跡 ( Porcelain color and texture )

A:陶瓷商品為手工製品,顏色會略有深淺不一現象,與瓷土燒製流動的自然痕跡,造就每個陶瓷都有屬於自己的獨特味風。 A:Porcelain products are all by handmade. The color and texture of each one is unusual and unique.

Q:會員忘記註冊密碼 ( Forgot password )

A:忘記註冊密碼時,請於登入畫面按下Forgot password鍵 ( 忘記密碼 ),系統將會自動寄出當初註冊用的email,來通知您重設密碼。 A:

  • Click forgot password?
  • Enter the email address on the account and select submit.
  • Check your inbox for a password reset email.
  • Click on the URL provided in the email and enter a new password.